If you are interested to know if a position in a call center is right for you, this infographic should be helpful. Excellent communication skills, good organization, and an eye for detail are all indications of the right candidate. Here some of the different job duties, necessary skills, and qualifications that would be very beneficial for someone seeking this type of job to know. Read more »

For call center software platforms, no-code automations are nothing magical or new. The fundamental aims are also the aims of phone services everywhere: to connect callers to the right person as quickly as possible, to offer them the appropriate services and share call data efficiently, and to optimize the customer experience. If the aims are clear, why are CX managers still struggling to achieve the […] Read more »