For call center software platforms, no-code automations are nothing magical or new. The fundamental aims are also the aims of phone services everywhere: to connect callers to the right person as quickly as possible, to offer them the appropriate services and share call data efficiently, and to optimize the customer experience. If the aims are clear, why are CX managers still struggling to achieve the most basic satisfaction factors?
This infographic reveals the solution to the problems callers and customer service professionals face every day. The No-Code Revolution with its powerful interfaces and no-code automations gives CX managers the ability to change integrated call handling processes fast and at any time with no programming required.
Source: [Infographic] The No-Code Revolution: How to Heal Broken Customer Experiences
