Collection of Infographics
Social media is used daily by many, but only a handful realize its power as a multi-tool of sorts for individual brands and small businesses. It can be used to grow your business in many ways – from marketing your new products to providing quick support for your customers – but only if you use it strategically. If you plan to use it to provide […] Read more »
To be an effective business in North America one of the most vital components is to make certain your clients are completely satisfied, both with your product and also your brand name. Businesses that provide their customers a way to articulate their issues have the excellent opportunity to attend to those problems and resolve them. Not only can you satisfy customers but protect against future […] Read more »
If you are interested to know if a position in a call center is right for you, this infographic should be helpful. Excellent communication skills, good organization, and an eye for detail are all indications of the right candidate. Here some of the different job duties, necessary skills, and qualifications that would be very beneficial for someone seeking this type of job to know. Read more »
When it comes to modern business trends, becoming customer-oriented tops the list of many a businessman’s priorities. Epecially if they want to be successful in the long run. The technological innovations of past years gives consumers the upper hand with so many choices to choose from in today’s market, thus, making competition more challenging to business owners. But with so many companies trying to take […] Read more »
The whole marketing landscape has changed with the introduction of social media to the business. With a huge variety of social media platforms made available on the web, there’s a greater chance of reaching out to your target market’s concerns more easily. Social media has become a powerful tool, as it gives us control right at our fingertips. Imagine sharing that piece of content that […] Read more »
During the last few years, more and more businesses are starting to realize that we are in the era of the Voice of the Customer. Companies are tuning into every possible channel to learn what customers truly demand of their products and services. This can be done through requesting staff to take note of complaints and compliments from customers, or by allowing customers to provide […] Read more »
For call center software platforms, no-code automations are nothing magical or new. The fundamental aims are also the aims of phone services everywhere: to connect callers to the right person as quickly as possible, to offer them the appropriate services and share call data efficiently, and to optimize the customer experience. If the aims are clear, why are CX managers still struggling to achieve the […] Read more »
Most people underestimate the power of customers. Companies need customers in every possible way to survive. They need them to buy and to give feedback. Everything is about making customers happy. There is a cycle which begins when something is offered to a consumer. Companies want to make sure the consumer was satisfied. But something that is satisfying today might not be satisfying tomorrow. Therefore, it […] Read more »
It’s a familiar story, after a hard week’s work we save all those administrative bits and pieces for the weekend, hoping to make appointments and work our way through our to-do-list. Picking up the phone we expect an answer, regardless of the day of the week, and as such, businesses have had to respond, increasing their availability to cover all day, every day. At the […] Read more »